Cookie Policy

Authenticate your identity and maintain your session when you log in to the Glasshouse platform, including access to graph search, entity resolution, risk scoring, and bulk import features.

Remember your preferences and settings, such as your preferred data sources (Companies House, Land Registry, FCA Register, PSC Register), display configurations, and investigation workspace layouts.

Understand how visitors use the Service so that we can improve its performance, functionality, and content. This includes tracking which features are most frequently used and how users navigate between data source views.

Deliver relevant content and, where you have consented, serve targeted communications about Glasshouse products and features that may be of interest to you.

Ensure the security and integrity of the Service, including detecting fraudulent activity, preventing abuse, and enforcing our Terms of Service.

Session Cookie. Maintains your authenticated session while you are logged in to the Glasshouse platform. This cookie is deleted when you close your browser or when your session expires.

CSRF Token. Protects against cross-site request forgery attacks by validating that requests originate from the Glasshouse application. This is a session cookie.

Cookie Consent. Records your cookie preferences so that we do not repeatedly ask for your consent. This is a persistent cookie with a duration of 12 months.

Load Balancer. Ensures that your requests are routed to the same server during your session, providing a consistent experience when performing searches across Companies House, Land Registry, and other data sources. This is a session cookie.

Usage Analytics. We use analytics tools to collect information about how the Service is used, including pages visited, features accessed (such as graph explorer, entity resolution, and risk scoring), time spent on each page, and error reports. These cookies are persistent and typically expire after 24 months.

Performance Monitoring. We use performance cookies to monitor the speed and reliability of the Service, including API response times for data source queries and search operations. These cookies help us identify and resolve technical issues.

Analytics data is aggregated and does not identify individual users. We do not use analytics cookies to track your activity across other websites.

We may use marketing cookies to track whether you have visited the Service from an advertising link or partner referral, and to measure the effectiveness of our campaigns.

Marketing cookies may be set by third-party advertising networks with our permission. These cookies may track your browsing activity across other websites to build a profile of your interests and show you relevant advertisements.

You can opt out of marketing cookies at any time through our cookie management controls or by adjusting your browser settings. Opting out of marketing cookies will not affect the functionality of the Service.

Cookie Banner. When you first visit the Service, a cookie banner will be displayed allowing you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of the website.

Browser Settings. Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all cookies, accept only first-party cookies, or delete cookies when you close the browser. Please note that blocking or deleting essential cookies may prevent the Service from functioning correctly.

Opt-Out Links. For certain third-party cookies, you may be able to opt out directly through the third party's own opt-out mechanism. Where applicable, we provide links to these mechanisms in the Third-Party Cookies section below.

Analytics Providers. We use third-party analytics services to help us analyse how visitors use the Service. These services may set their own cookies to collect information such as your IP address, browser type, and pages visited.

Payment Processors. If you subscribe to a paid plan on Glasshouse, our payment processor may set cookies to facilitate the payment process and prevent fraud.

Customer Support. Our customer support tools may set cookies to enable live chat functionality, track support ticket status, and improve the support experience.