Enterprise Terms and Conditions

"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means the ownership of more than fifty percent (50%) of the voting securities or equivalent ownership interest of such entity.

"Authorised Users" means the individuals who are authorised by Customer to access and use the Enterprise Services under Customer's account, as specified in the applicable Order Form or as otherwise agreed in writing.

"Companies House Data" means corporate filing data, director and officer records, persons with significant control ("PSC") registers, confirmation statements, and related corporate intelligence sourced from Companies House.

"Customer Data" means any data, information, content, or materials that Customer or its Authorised Users submit to or transmit through the Enterprise Services, including search queries, uploaded documents, saved reports, and exported datasets.

"Enterprise Services" means Glasshouse's enterprise-grade corporate intelligence platform, including corporate data search, entity resolution, risk scoring, graph analysis, ownership mapping, and such other features and functionality as described in the applicable Order Form.

"Glasshouse Data" means the proprietary datasets, aggregated intelligence, and derived analytics maintained by Glasshouse, including data sourced from Companies House, the Land Registry, the FCA register, PSC registers, and other public and licensed data sources.

"Order Form" means each ordering document, statement of work, or online subscription agreement executed by or on behalf of Customer and Glasshouse that references these Enterprise Terms and specifies the Enterprise Services, subscription tier, number of Authorised Users, fees, and applicable term.

"Service Level Agreement" or "SLA" means the Enterprise Service Level Agreement that sets forth the uptime commitments, support response times, and remedies applicable to the Enterprise Services.

Provision of Services. Subject to Customer's compliance with these Enterprise Terms and timely payment of all applicable fees, Glasshouse shall make the Enterprise Services available to Customer during the applicable subscription term. The Enterprise Services include access to Glasshouse's corporate intelligence platform, API endpoints, entity resolution engine, graph analysis tools, risk scoring models, and such other features as specified in the Order Form.

Data Sources. The Enterprise Services aggregate and normalise data from a range of authoritative sources, including but not limited to Companies House, HM Land Registry, the Financial Conduct Authority ("FCA") register, the PSC register, Gazette notices, and other publicly available and licensed datasets. Glasshouse shall use commercially reasonable efforts to keep Glasshouse Data current, but does not warrant that such data is complete, accurate, or up to date at all times.

API Access. Enterprise customers shall receive access to the Glasshouse API for programmatic integration with Customer's internal systems, subject to the rate limits and usage allowances specified in the applicable Order Form and the API Terms.

Modifications. Glasshouse may update or modify the Enterprise Services from time to time, provided that such modifications do not materially diminish the core functionality of the Enterprise Services during a paid subscription term. Glasshouse shall provide Customer with reasonable advance notice of any material changes.

Glasshouse shall provide the Enterprise Services in accordance with the service levels set forth in the Enterprise Service Level Agreement, which is incorporated into these Enterprise Terms by reference.

Customer's sole and exclusive remedy for any failure by Glasshouse to meet the service levels specified in the SLA shall be the service credits described therein.

Standard Support. Glasshouse shall provide technical support for the Enterprise Services during UK business hours (09:00 to 18:00 GMT/BST, Monday to Friday, excluding UK public holidays) via email and the Glasshouse support portal.

Priority Support. Where specified in the applicable Order Form, Customer may be entitled to priority support, which includes extended support hours, dedicated account management, and enhanced response times as further described in the SLA.

Customer Responsibilities. Customer shall designate up to two (2) technical contacts as the primary points of contact for support matters. Customer shall provide Glasshouse with reasonable cooperation and information necessary to diagnose and resolve support issues, including access logs, error messages, and reproducible steps.

Customer Data Ownership. As between the parties, Customer retains all right, title, and interest in and to Customer Data. Customer grants Glasshouse a non-exclusive, worldwide, royalty-free licence to use, process, and store Customer Data solely to the extent necessary to provide the Enterprise Services and related support.

Data Processing. To the extent that Customer Data includes personal data as defined under the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, Glasshouse shall process such personal data in accordance with the Data Processing Agreement ("DPA"), which is incorporated into these Enterprise Terms by reference.

Data Residency. Customer Data shall be stored and processed in the United Kingdom and/or the European Economic Area unless otherwise agreed in the Order Form. Any transfer of Customer Data outside of these regions shall be conducted in accordance with applicable data protection laws and the safeguards set out in the DPA.

Data Retention. Upon termination or expiry of the Agreement, Glasshouse shall, at Customer's election, return or delete all Customer Data within thirty (30) days, unless retention is required by applicable law. Customer may request an export of Customer Data in a commonly used machine-readable format prior to termination.

Sub-processors. Glasshouse may engage sub-processors to assist in the provision of the Enterprise Services, subject to the terms of the DPA. A current list of sub-processors is available at the Sub-processors page.

Security Measures. Glasshouse shall implement and maintain appropriate technical and organisational measures to protect Customer Data against unauthorised or unlawful processing, accidental loss, destruction, or damage, including encryption at rest and in transit, role-based access controls, audit logging, and regular vulnerability assessments.

Compliance. Glasshouse shall comply with all applicable laws and regulations in the provision of the Enterprise Services, including the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003. Glasshouse shall maintain Cyber Essentials certification (or equivalent) and shall make evidence of such certification available to Customer upon reasonable request.

Security Incidents. Glasshouse shall notify Customer without undue delay (and in any event within seventy-two (72) hours) upon becoming aware of any security incident that affects Customer Data. Such notification shall include the nature of the incident, the categories and approximate volume of data affected, the likely consequences, and the measures taken or proposed to address the incident.

Audit Rights. Upon reasonable written request and no more than once per calendar year, Customer may audit Glasshouse's compliance with its security and data protection obligations under these Enterprise Terms, subject to reasonable confidentiality requirements and scheduling constraints.

Fees. Customer shall pay the fees specified in the applicable Order Form. Unless otherwise stated in the Order Form, all fees are quoted in pounds sterling (GBP) and are exclusive of VAT and other applicable taxes.

Invoicing and Payment. Glasshouse shall invoice Customer in accordance with the billing frequency specified in the Order Form. Unless otherwise agreed, invoices are due and payable within thirty (30) days of the invoice date. Payment shall be made by bank transfer or such other method as agreed between the parties.

Late Payment. Without prejudice to any other rights or remedies, Glasshouse reserves the right to charge interest on overdue amounts at the rate of four percent (4%) per annum above the Bank of England base rate, calculated on a daily basis from the due date until the date of actual payment, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Suspension for Non-Payment. Glasshouse may suspend Customer's access to the Enterprise Services if any invoice remains unpaid for more than fifteen (15) days past its due date, provided that Glasshouse gives Customer at least seven (7) days' prior written notice of its intention to suspend.

Glasshouse IP. All right, title, and interest in and to the Enterprise Services, Glasshouse Data, documentation, and all improvements, modifications, and derivative works thereof shall remain the exclusive property of Glasshouse and its licensors. Nothing in these Enterprise Terms shall be construed as granting Customer any right, title, or interest in the Enterprise Services except for the limited access rights expressly set forth herein.

Customer IP. As between the parties, Customer retains all right, title, and interest in and to Customer Data, Customer's pre-existing intellectual property, and any reports, analyses, or outputs generated by Customer using the Enterprise Services ("Customer Outputs"), subject to Glasshouse's underlying intellectual property rights in the Enterprise Services and Glasshouse Data.

Feedback. If Customer provides Glasshouse with any suggestions, ideas, or feedback regarding the Enterprise Services ("Feedback"), Glasshouse shall be free to use such Feedback without restriction or obligation to Customer.

Aggregated Data. Glasshouse may collect and use aggregated, anonymised, and de-identified data derived from Customer's use of the Enterprise Services for the purposes of improving the Enterprise Services, conducting research, and generating benchmarking reports, provided that such data cannot reasonably be used to identify Customer or any individual.

Confidential Information. "Confidential Information" means any non-public information disclosed by either party ("Disclosing Party") to the other party ("Receiving Party") in connection with these Enterprise Terms, whether orally, in writing, or by inspection, including business plans, technical data, product designs, pricing, Customer Data, and the terms of the Agreement.

Obligations. The Receiving Party shall (a) hold the Disclosing Party's Confidential Information in strict confidence, (b) not disclose such Confidential Information to any third party except to its employees, contractors, and advisors who have a need to know and who are bound by obligations of confidentiality no less protective than those set forth herein, and (c) use such Confidential Information solely for the purposes of exercising its rights and performing its obligations under the Agreement.

Exceptions. The obligations set forth in this Section 9 shall not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was known to the Receiving Party prior to disclosure by the Disclosing Party; (c) is independently developed by the Receiving Party without reference to the Confidential Information; or (d) is rightfully received from a third party without restriction on disclosure.

Compelled Disclosure. If the Receiving Party is compelled by law, regulation, or legal process to disclose Confidential Information, it shall, to the extent legally permitted, provide the Disclosing Party with prompt written notice of such requirement and cooperate with the Disclosing Party's reasonable efforts to obtain a protective order or other appropriate remedy.

Term. These Enterprise Terms commence on the date of the first Order Form executed by Customer and continue until all Order Forms have expired or been terminated. Each Order Form shall specify its own initial subscription term and renewal provisions.

Renewal. Unless otherwise specified in the applicable Order Form, each subscription term shall automatically renew for successive periods of the same duration as the initial term, unless either party provides written notice of non-renewal at least sixty (60) days prior to the end of the then-current term.

Termination for Cause. Either party may terminate these Enterprise Terms or any Order Form immediately upon written notice if the other party: (a) commits a material breach that remains uncured for thirty (30) days after receipt of written notice specifying the breach; (b) becomes insolvent, enters into administration, or makes an assignment for the benefit of creditors; or (c) ceases to carry on business.

Effect of Termination. Upon termination or expiry: (a) Customer's access to the Enterprise Services shall immediately cease; (b) Customer shall pay all outstanding fees accrued prior to the effective date of termination; (c) each party shall return or destroy the other party's Confidential Information; and (d) Glasshouse shall handle Customer Data in accordance with Section 5.4 (Data Retention).

Survival. Sections 1 (Definitions), 5 (Data Governance), 7 (Fees and Payment), 8 (Intellectual Property), 9 (Confidentiality), 11 (Liability), and 12 (Governing Law) shall survive any termination or expiry of these Enterprise Terms.

Limitation of Liability. Subject to Sections 11.3 and 11.4, the total aggregate liability of each party arising out of or in connection with the Agreement (whether in contract, tort, negligence, breach of statutory duty, or otherwise) shall not exceed the total fees paid or payable by Customer to Glasshouse during the twelve (12) month period immediately preceding the event giving rise to the claim.

Exclusion of Indirect Damages. Neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, goodwill, business opportunity, or data, arising out of or in connection with the Agreement, even if such party has been advised of the possibility of such damages.

Unlimited Liability. Nothing in these Enterprise Terms shall limit or exclude either party's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be limited or excluded by applicable law.

Data Protection Liability. The limitations set forth in Section 11.1 shall not apply to either party's liability arising from a breach of its obligations under the DPA or applicable data protection laws, which shall be subject to a separate cap equal to two (2) times the total fees paid or payable by Customer during the twelve (12) month period preceding the event giving rise to the claim.

No Warranty. Except as expressly set forth in these Enterprise Terms and the SLA, the Enterprise Services and Glasshouse Data are provided "as is" and "as available." Glasshouse disclaims all other warranties, whether express, implied, or statutory, including without limitation any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

These Enterprise Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Enterprise Terms (including non-contractual disputes or claims).

Entire Agreement. The Agreement (comprising these Enterprise Terms, all Order Forms, the SLA, the DPA, and any other documents expressly incorporated by reference) constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, proposals, and communications, whether written or oral.

Severability. If any provision of these Enterprise Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. No failure or delay by either party in exercising any right under these Enterprise Terms shall constitute a waiver of that right.

Assignment. Customer may not assign or transfer these Enterprise Terms or any rights or obligations hereunder without Glasshouse's prior written consent. Glasshouse may assign these Enterprise Terms to an Affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets.

Force Majeure. Neither party shall be liable for any delay or failure to perform its obligations under these Enterprise Terms (other than payment obligations) to the extent that such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, fire, flood, pandemic, government action, war, terrorism, or failure of third-party telecommunications or power supply.

Notices. All notices under these Enterprise Terms shall be in writing and shall be deemed given when delivered personally, sent by recorded delivery post, or sent by email to the addresses specified in the applicable Order Form.